Customer Support Specialist in 24/7 Travel Services
vor 3 Wochen
Customer Support Specialist in 24/7 Travel Services (m/f/d) - Ideal for Career Transitioners
Become a part of alltours flugreisen gmbh, a leading European travel operator dedicated to delivering exceptional travel experiences at competitive prices. We are passionate about the impact of travel and strive to achieve our ambitious objectives. At alltours, we prioritize creating a welcoming work environment, nurturing a professional yet friendly culture, and supporting the personal growth of each team member.
Key Responsibilities- Serve as the primary contact for clients regarding their travel arrangements and manage urgent situations via phone and email.
- Facilitate last-minute adjustments for both outbound and return flights.
- Work on a rotating shift schedule: 6:00 - 14:30; 14:00 - 22:30; 22:00 - 6:30 (After training, night shifts may be performed remotely).
- Collaborate closely with our flight operations and airline partners.
- Assist travel guides in destination locations with inquiries related to existing reservations.
- Proven enthusiasm for customer interaction with strong verbal and written communication skills.
- Previous experience in customer service, both telephonically and in written correspondence.
- High emphasis on quality and service, combined with dependability and teamwork.
- Comprehensive training program and continuous support during the onboarding phase.
- Additional compensation for work on holidays, weekends, and night shifts.
- Attractive salary package, including bonuses and supplementary payments.
- A range of voluntary social and financial benefits such as subsidized meals, fruit offerings, discounted transportation passes, and employee discounts.
- Modern work environment with excellent accessibility.
- Opportunities for professional development, fitness, and wellness programs.
- 30 days of paid leave.
- Engaging responsibilities with diverse perspectives.
If you are eager to contribute to the outstanding travel experiences we provide, we look forward to receiving your application through our online platform, including your salary expectations and earliest availability.
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