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Service Management Executive
vor 2 Monaten
Job Summary:
We are seeking a highly skilled and experienced Service Management Executive to join our team as a Field Service Operations Manager in Düsseldorf, Germany. As a key member of our organization, you will be responsible for delivering exceptional service to our customers and channels in the DACH territory.
Key Responsibilities:
- Lead and manage a team of Field Engineers to ensure seamless service delivery and operational excellence.
- Monitor and analyze service Key Performance Indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Develop and implement strategies to drive service revenues, contract penetration, and value-added services.
- Recruit, train, and develop direct staff members to ensure a high-performing team.
- Collaborate with EMEA leadership to drive business growth and operational excellence.
Requirements:
- Strong leadership and management skills with experience in service delivery and operations.
- Excellent analytical and problem-solving skills with the ability to drive business growth.
- Strong communication and interpersonal skills with the ability to build and maintain relationships with customers and stakeholders.
- Proficiency in German and English languages, both written and spoken.
What We Offer:
- Competitive compensation package and profit-sharing opportunities.
- Global company events and wellness programs.
- Flexible working hours with home office options.
