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Technical Field Solutions Specialist
vor 2 Monaten
Job Summary:
Excelerate is seeking a highly motivated and skilled Technical Field Solutions Specialist to join our team in Munich. As a Technical Field Solutions Specialist, you will be the face of our company on customer sites, providing exceptional customer service and technical support.
Key Responsibilities:
- Provide technical support and solutions to customers on-site, handling sensitive and critical IT situations, including server installations, configurations, and repairs.
- Collaborate with internal technical teams to ensure adherence to processes and meet customer needs.
- Take the lead in advancing technical discussions and provide expert advice on complex solutions.
- Embrace on-call duties and weekend services as part of the role.
Requirements:
- Break Fix experience is essential.
- Fluent in both German (A2/B1 minimum) and English (Professional).
- MUST have a valid Driving Licence in Germany.
- Possesses hardware expertise in ProLiant Server, Synergy, StoreOnce, SimpliVity, 3PAR, MSL, Nutanix, Apollo, SuperdomeFlex.
- Has already gained knowledge in OneView, Windows.
- You will convince us if you are service-oriented and always keep an eye on the customer and his concerns.
- You also think outside the box when it comes to generating new business.
About Excelerate:
Excelerate is a European local delivery platform providing field technical services, including infrastructure technical support, field maintenance, installations, networking support, and professional services. We are committed to delivering highly customized and flexible solutions tailored to individual customer needs.
