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Career Transition in Customer Support

vor 3 Monaten


Freising, Bayern, Deutschland knuspr Vollzeit
Customer Support Specialist (m/f/d)

Join our dynamic team as a Customer Support Specialist in a vibrant and collaborative environment.

What you can expect:

  • Flexible hybrid working arrangements
  • Tax-free monthly benefit of 44,00€ after the initial period
  • Generous unlimited vacation policy
  • Monthly support for internet expenses of 20,00 €
  • Exclusive 10% discount on Knuspr Credits (Cashback)
  • Complimentary delivery services for orders below the minimum value
  • Access to fantastic discounts through CorporateBenefits (Fitness, Travel, Tickets, Shopping, and more)

Your key responsibilities:

  • Providing assistance to customers through various channels including phone, email, and chat
  • Efficiently resolving issues with creativity and collaboration across departments
  • Offering proactive recommendations for enhancing processes

Qualifications:

  • We embrace career changers - your background in customer-facing roles such as hospitality, customer care, or service industries is valuable to us
  • Strong communication skills in German, both written and spoken, with a basic understanding of English
  • Availability to work in shifts, including weekends
  • A positive and effective communicator, skilled in de-escalating challenging situations and achieving favorable outcomes