Travel Consultant:in

Job Description

We are seeking a highly motivated and customer-focused Travel Consultant:in to join our team at DB Vertrieb GmbH in Freising. As a Travel Consultant:in, you will be responsible for providing exceptional customer service and sales support to our clients.

Your Key Responsibilities:

• Provide active and needs-oriented customer consultation and sales support for our entire product portfolio, including service and additional offers.
• Ensure the friendly approach to our customers and adherence to our sales and quality standards.
• Support and accompany our customers in their transition to the digital world.
• Ensure the care of travelers by providing support and assistance in resolving ticketing issues for all sales channels.
• Make independent decisions on leniency cases within a given framework and serve as the primary point of contact for customer inquiries and concerns.
• Be available to assist with issues outside of the rail industry.

Your Profile:

• You hold a successfully completed vocational training as a merchant for transportation services or a comparable commercial training, or have already gained experience as a travel consultant:in.
• You possess good geographical knowledge and a strong customer- and service-oriented approach, even in challenging situations.
• You have a good command of written and spoken language and excellent social skills, as well as a well-groomed appearance.
• Your high level of initiative, self-motivation, and flexibility, combined with excellent teamwork skills, round out your profile.
• You have negotiation-proof knowledge of English and a second foreign language is an asset.
• You are willing to work flexible hours, including early and late shifts, as well as weekends and public holidays.