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Business Process Specialist

vor 2 Monaten

Hamburg, Hamburg, Deutschland Hellmann Worldwide Logistics Vollzeit

About Hellmann Worldwide Logistics

Hellmann Worldwide Logistics is a leading global player in the freight forwarding industry, combining success with the charm of a family business. Our exceptional people and their passion for serving customers have been the driving force behind our growth over the past 150 years.

Our Vision

We strive for a better world where humankind takes care of the environment, quality of life is improved, and social equity is a reality. We believe that this world can only be achieved through collaboration and a shared commitment to excellence.

Job Summary

We are seeking a highly skilled Business Process Specialist to join our team in Europe. As a key member of our Airfreight team, you will be responsible for supporting the rollout of our new Transport Management System (TMS) and driving business process transformation across the region.

Key Responsibilities

  • Support the analysis, design, and implementation of business processes to drive efficiency and effectiveness
  • Develop and deliver training programs to ensure seamless adoption of the new TMS
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Create and maintain documentation, SOPs, and work instructions to support business processes
  • Provide day-to-day support to country BPM and key users on airfreight operational, system, and process-related matters

Requirements

  • Completed logistics apprenticeship or university degree in logistics or a comparable field
  • Solid understanding of the global forwarding industry, with operational experience in airfreight
  • Experience in training business processes, system use, and organizational changes
  • Strong communication and influencing skills to effectively engage with different cultures, departments, and hierarchical levels
  • Empathy skills to understand the needs of the audience
  • Proficiency in English (both written and spoken)
  • Flexibility to travel and work independently with strong time management skills
  • Analytical thinking, self-confidence, and problem-solving skills

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A competitive salary and benefits package, including vacation and Christmas bonuses, company pension plan, and capital-forming benefits
  • Professional and personal development opportunities through our academy and digital learning platform
  • A mobile working arrangement with flexible hours and a 38-hour workweek
  • A comprehensive health and wellbeing program, including company fitness, mobile massage, and mental health coaching
  • A family-friendly work environment with vacation days to care for family members and special events