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Optical Network Specialist

vor 2 Monaten


Stuttgart, Baden-Württemberg, Deutschland Colt Technology Services Vollzeit
Job Title: Optical & Ethernet Network Engineer

Colt Technology Services is seeking a highly skilled Optical & Ethernet Network Engineer to join our team. As a key member of our customer support team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services.

Key Responsibilities:
  • Proactively monitor, troubleshoot, diagnose, and resolve faults across our pan-European MPLS infrastructure and range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
  • Provide a professional interface to customers as a single point of contact for all their issues.
  • Establish and maintain working relationships with key partners and vendors.
  • Manage and co-ordinate tasks with field service or 3rd level support.
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system.
Requirements:
  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to, MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting.
  • Excellent understanding/working experience of network management via GUI and CLI.
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC, and field support operations teams.
  • Excellent customer and service-oriented communication skills, written and verbal.
Desirable:
  • Experience with Layer 3 services and technologies.
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis, and troubleshooting of IP, MPLS, and VPN solutions in a pan-European network.
  • Experience with ITIL.
What We Offer:

Colt Technology Services is a growing business that is investing in its people. We offer skill development, learning pathways, and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work-life balance. Some benefit examples include:

  • Flexible working and relaxed dress code.
  • Two days annually to spend on volunteering opportunities.
  • Pension and insurance options.
  • Access to a virtual business school for on-going learning.
  • Business mentoring.
  • Discounts with local hospitality and retail providers.