Optical & Ethernet Network Specialist
vor 4 Wochen
Colt Technology Services is seeking a highly skilled Optical & Ethernet Network Engineer to join our team. As a key member of our customer support team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.
Key Responsibilities
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
Very good knowledge or experience with Optical and Ethernet based networks is an advantage
Extensive knowledge of customer specific networks and services
Provide a professional interface to customers as a single point of contact for all their issues
Establish and maintain working relationships with key partners and vendors
Manage and co-ordinate tasks with field service or 3rd level support
Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
Resolve or escalate faults in accordance with product SLAs
Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
Generate technical reports for customers on request
Technically managing software upgrades in coordination with the involved vendors and Colt teams
Requirements
Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following
Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
Experience with network management via GUI and CLI
Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams
Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
Excellent customer and service oriented communication skills, written and verbal
Ability to learn and implement technical information quickly and make decisions quickly and efficiently
Team spirit
German (fluent, at least C1)
English (communicative level, at least B1)
Desirable
Experience with Layer 3 services and technologies
Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network
Experience with ITIL
Skills/ Qualifications
Fluent in German and English is a must.
A logical approach to fault finding and troubleshooting.
Ability to control and co-ordinate complex technical situations in a calm and professional manner.
Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
Education
A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field
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