Optical Network Engineer

vor 3 Wochen

Stuttgart, Baden-Württemberg, Deutschland Colt Technology Services Vollzeit
Job Title: Optical & Ethernet Network Engineer

Colt Technology Services is seeking a highly skilled Optical & Ethernet Network Engineer to join our team. As a key member of our customer support team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services.

Key Responsibilities:
  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
  • Provide a professional interface to customers as a single point of contact for all their issues
  • Establish and maintain working relationships with key partners and vendors
  • Manage and co-ordinate tasks with field service or 3rd level support
  • Resolve or escalate faults in accordance with product SLAs
  • Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
  • Generate technical reports for customers on request
Requirements:
  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following
  • Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
  • Experience with network management via GUI and CLI
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams
  • Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
  • Excellent customer and service oriented communication skills, written and verbal
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently
Desirable:
  • Experience with Layer 3 services and technologies
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network
  • Experience with ITIL
Skills/ Qualifications:
  • Fluent in German and English is a must.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.
  • Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.
Education:

A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field

Colt Technology Services is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance. Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers

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