Optical & Ethernet Network Specialist

vor 3 Wochen

Stuttgart, Baden-Württemberg, Deutschland Colt Technology Services Vollzeit

Job Summary

We are seeking a highly skilled Optical & Ethernet Network Engineer to join our team at Colt Technology Services. As a key member of our customer support team, you will be responsible for resolving customer faults and problems occurring on our Ethernet & Optical products and services.

Key Responsibilities

  • Proactively monitor, troubleshoot, diagnose and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
  • Very good knowledge or experience with Optical and Ethernet based networks is an advantage
  • Extensive knowledge of customer specific networks and services
  • Provide a professional interface to customers as a single point of contact for all their issues
  • Establish and maintain working relationships with key partners and vendors
  • Manage and co-ordinate tasks with field service or 3rd level support
  • Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
  • Resolve or escalate faults in accordance with product SLAs
  • Identify, plan and implement solutions to recurring problems in Optical and Ethernet networks
  • Generate technical reports for customers on request
  • Technically manage software upgrades in coordination with the involved vendors and Colt teams

Requirements

  • Direct experience in Layer 1-2-3 Services and Technologies, including, but not limited to the following
  • Excellent understanding / working experience of MSP, Ethernet, DWDM systems: Implementation, commissioning, maintenance, diagnostics and troubleshooting
  • Experience with network management via GUI and CLI
  • Experience with some of the following vendors and associated network elements: ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
  • Experience working in a telecom/IT helpdesk environment, as well as experience working with global network providers, NOC and field support operations teams
  • Experience of working in a team environment with full responsibility for troubleshooting. With a high willingness to take ownership, coordinate with internal and external teams and lead to a satisfactory conclusion
  • Excellent customer and service oriented communication skills, written and verbal
  • Ability to learn and implement technical information quickly and make decisions quickly and efficiently
  • Team spirit
  • German (fluent, at least C1)
  • English (communicative level, at least B1)

Desirable

  • Experience with Layer 3 services and technologies
  • Understanding of IP fundamentals and various protocols, working experience with the implementation, diagnosis and troubleshooting of IP, MPLS and VPN solutions in a pan-European network
  • Experience with ITIL

Skills/ Qualifications

  • Fluent in German and English is a must.
  • A logical approach to fault finding and troubleshooting.
  • Ability to control and co-ordinate complex technical situations in a calm and professional manner.
  • Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
  • Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers.
  • Formal IT qualification such as CCNP, CCSP, CCNA, CompTIA Network+ etc.

Education

A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field

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