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Customer Experience Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland Accor Vollzeit

About the Role:

We are seeking a highly motivated and experienced Chef de Rang to join our team at the Novotel Hamburg Central Station. As a key member of our hotel team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay.

Key Responsibilities:

  • Provide proactive and personalized service to guests in our restaurant, bar, and breakfast areas.
  • Ensure a smooth and efficient service operation, maintaining high standards of quality and attention to detail.
  • Act as a brand ambassador, promoting the Novotel brand and hotel services to guests.
  • Collaborate with the hotel management team to drive sales and revenue growth.

Requirements:

  • Previous experience in a similar role, preferably in a hotel or restaurant environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Fluency in German and English, with additional languages a plus.
  • A positive and charming attitude, with a passion for delivering exceptional customer service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to Accor's employee benefits and perks.

About Accor:

Accor is a global hospitality company that operates a portfolio of brands, including Novotel, Ibis, and more. We are committed to delivering exceptional customer experiences and creating memorable moments for our guests.