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Employee After Sales Service Representative

vor 2 Monaten


Roding, Bayern, Deutschland Mühlbauer ID Services GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Employee After Sales Service Representative at Mühlbauer ID Services GmbH.

Key Responsibilities
  • Provide exceptional customer service and support to international customers in the area of after sales service.
  • Act as a liaison between customers, sales, order management, and technology teams to ensure seamless communication and resolution of customer inquiries.
  • Work on international tenders and feasibility assessments to identify business opportunities and develop strategies for growth.
  • Independently process service and maintenance offers, including commercial and technical clarification, to ensure accurate and timely delivery of services.
  • Develop and process spare parts quotations to meet customer needs and drive sales growth.
  • Provide on-site customer support during visits, both internal and external, to ensure customer satisfaction and resolve any issues that may arise.
  • Drive the day-to-day business forward by implementing projects to optimize and expand sales of service production.
Requirements
  • Completed studies in industrial engineering or a comparable field, with professional experience and further training as a business economist.
  • Basic technical understanding is desirable.
  • Experience in dealing with customers and providing exceptional customer service.
  • Very good knowledge of MS Office and SAP.
  • High ability to work in a team, willingness to achieve goals, and find solutions, with a willingness to travel.
  • Good written and spoken German and English skills.
What We Offer
  • Attractive additional financial benefits, including vacation pay and health bonus.
  • Allowance for company pension scheme and income protection.
  • Individual support from the Mühlbauer Academy with internal and external training measures.
  • Employee events, including Christmas party, visit to a folk festival, and barbecue.
  • International working environment with opportunities for temporary assignments abroad.
  • Reasonably priced meals in the company canteen and company gym free of charge for employees.