Network Services Engineer
Vor 6 Tagen
About the Role
The Networking Managed Services Engineer will be responsible for delivering a high-quality managed service to clients, ensuring their IT infrastructure and systems remain operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.
Key Responsibilities
- Monitor client infrastructure and solutions to identify potential issues
- Investigate first-line incidents and identify root causes
- Execute approved maintenance activities, including patching and configuration changes
- Follow handover procedures for shift changes to ensure service continuity
- Report and escalate incidents as necessary
- Ensure efficient and comprehensive resolutions of incidents and requests
- Proactively identify opportunities for work optimization and process improvement
Requirements
- Fluent German and English language skills
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and adapt to changing circumstances
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem.
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