Service Sales Coordinator
Vor 6 Tagen
As a Service Sales Coordinator at TOMRA, you will be part of a team that ensures customer experience stays at the highest industrial standard. Your responsibilities will include responding to customer inquiries, providing administrative support, and ensuring efficient coordination with internal functions to meet customer needs.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries, orders, and service requests via phone and email.
- Cultivate strong relationships with clients, understanding their needs and addressing concerns effectively.
- Assist Service Sales Advisors in creating customer service contracts.
- Follow up on service visits and invoicing.
- Monitor and expedite spare parts orders to guarantee on-time delivery.
Requirements:
- Certified commercial training (abgeschlossene kaufmännische Ausbildung).
- At least two years of previous customer service experience preferred.
- Good working knowledge of ERP/CRM software and Microsoft Office applications, including Word, Excel, and Outlook.
- Superior customer service skills.
- Positive attitude in a team environment.
- Excellent interpersonal skills and the ability to deal effectively with customers in German and English language.
Additional Information:
- IFS knowledge is a plus.
Company Benefits:
- Hybrid working principles, flexible working hours.
- Office comfort: free parking spaces, canteen, coffee machines.
- Professional and personal development: learning on the job, specialized courses, conferences, etc.
- Coaching opportunities - Individual Development Programs.
- Norwegian corporate culture (no hierarchical thinking, transparent communication culture).
Are you interested?
Please send us the following documents:
Your CV in English
Please also give us the following information:
Your Salary expectation
Your notice period
Your possible start date
Willingness to relocate (as this position requires on-site presence)
TOMRA is an equal opportunity employer and welcomes applications from diverse candidates.
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