Customer Support Specialist

vor 3 Wochen

Karlsruhe, Baden-Württemberg, Deutschland Cinemo Vollzeit
Job Summary

Cinemo is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our Customer Project Management department, you will work closely with customers to deliver successful projects and provide technical support for our products.

Key Responsibilities
  • Manage customer projects from planning to delivery, ensuring timely and quality results.
  • Provide technical support to customers, analyzing and resolving issues related to our products.
  • Act as a liaison between customers and internal departments, ensuring their needs are met during the project phase.
  • Develop and maintain a deep technical understanding of our products to address customer technical needs.
  • Contribute to the enrichment of our online knowledge database, providing answers to functional and technical questions that benefit both customers and internal team members.
Requirements
  • College, Bachelor's or University degree in a relevant field.
  • Understanding of software engineering processes and complex technical issues.
  • Significant experience in an Engineer role, with a focus on software development and technical support.
  • Experience in managing small-scale projects, with a strong emphasis on customer satisfaction.
  • Excellent knowledge of C++, Kotlin, and Java programming languages, as well as Android and online services.
  • Experience in the automotive sector is a plus, as is a strong interest in next-generation multimedia.
  • Self-motivated, proactive, and able to work under minimal supervision, with excellent communication and interpersonal skills.
  • Well-organized, with high attention to detail, and proficiency in English.

Cinemo is a global provider of innovative infotainment products, offering a range of award-winning, fully integrated, low-footprint digital media solutions. Our products are designed to deliver excellence, accelerate time to market, and lower TCO for our clients, while creating digital media experiences that matter.

As a global team of 300+ innovative thinkers from 40 nationalities, we continuously deliver groundbreaking innovation. Our products are used by more than 40 market-leading OEMs and over 20 tier-1s, and we work with top high-tech and consumer electronic companies, as well as global music and video content providers.

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