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Head of Supplier Relations

vor 3 Monaten


Berlin, Berlin, Deutschland Assent Vollzeit
Position Overview

The Manager of Supplier Engagement will oversee a dedicated team that interacts with our suppliers on a daily basis, ensuring a premier experience by acting as a reliable consultant and offering guidance on compliance and the submission of high-quality data. This team is integral to our overall service delivery within Assent's Professional Services division. The Manager will collaborate closely with senior management in Supplier Engagement to enhance their team's email communication and phone interaction skills, aiding them in navigating intricate supplier situations.

Key Responsibilities

  • Supervise the daily functions of the Supplier Engagement team, which includes but is not limited to:
    • Monitoring and reporting on essential business KPIs; analyzing trends and providing insights based on the team's performance data.
    • Planning for capacity; organizing, prioritizing, managing workload demands, and allocating resources effectively to meet objectives.
    • Implementing performance management strategies through constructive feedback, employee recognition, rewards, and development plans for high-performing individuals.
    • Fostering innovation and enhancing the efficiency of business processes to improve quality, effectiveness, and productivity.
    • Serving as an escalation point for supplier/client inquiries, conducting thorough investigations for deeper insights following escalations from clients and suppliers.
    • Developing new operational guidelines and continuously refining existing processes.
    • Leading weekly team meetings and engaging in bi-weekly one-on-one sessions with team members as necessary.

Qualifications

We highly value your skills, enthusiasm, and dedication. Assent will benefit from candidates who possess the following qualifications:

  • Exceptional verbal and written communication abilities, primarily in English and German.
  • A minimum of 4 years of managerial experience.
  • Strong mentorship capabilities, with a proven track record of effectively transferring knowledge and skills to developing team members.
  • A genuine passion for supporting the growth of others, along with the ability to provide constructive feedback and guidance.
  • Outstanding interpersonal, negotiation, and influencing skills, with the ability to cultivate strong cross-functional relationships in a collaborative environment with a diverse array of stakeholders, demonstrating a high level of professionalism.

Additional Information

At Assent, we are uniquely positioned to drive meaningful and impactful changes in the world around us. If you are committed to doing work that matters, we invite you to consider joining our team.

Life at Assent

Wellness: We believe that the well-being of you and your family is paramount. Consequently, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days, and more.

Financial Benefits: While compensation is important, we recognize that financial health is a priority. We provide a competitive base salary, a corporate bonus program, retirement savings options, and additional benefits.

Life at Assent: There is purpose beyond your work. We offer flexible work options, volunteer days, and opportunities to engage in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only appreciated but encouraged. You will receive professional development days available from your first day.

We are committed to fostering an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity, and inclusion encompasses recruiting and retaining team members from varied backgrounds and experiences, and nurturing a culture of belonging where all team members are treated with dignity and respect, promoted based on their merits, and empowered to contribute to business success.