International Customer Care Team Leader
vor 4 Wochen
As a pivotal member of our organization, the Team Lead for International Customer Care will oversee a dynamic team dedicated to enhancing customer experiences. This role is essential in steering innovative projects that aim to transform parking management solutions across various regions.
Key Responsibilities- Team Leadership: Inspire and guide the Customer Care team, fostering professional growth and cross-departmental collaboration.
- Customer Engagement: Address customer inquiries and resolve complex issues for B2C clientele.
- Performance Metrics: Establish and track OKRs to ensure alignment with organizational objectives, developing KPIs for effective performance evaluation.
- Process Improvement: Enhance existing complaint resolution processes, provide constructive feedback to relevant teams, and implement streamlined workflows.
- Strategic Collaboration: Partner with various departments to drive customer satisfaction and ensure product effectiveness.
- Professional Experience: Proven expertise in B2B Customer Care and Complaint Management.
- Leadership Skills: Demonstrated history of managing teams effectively.
- Technical Proficiency: Skilled in Microsoft Office, CRM platforms, and familiarity with automation tools is advantageous.
- Language Proficiency: Exceptional communication abilities in German and English, with fluency in Italian; Polish language skills are a plus.
- Work Flexibility: Enjoy a flexible work environment that accommodates your personal pace.
- Remote Work Opportunities: Experience working from various inspiring locations to gain fresh insights.
- Employee Benefits: Participate in our Virtual Stock Option Plan and share in our collective success.
- Professional Development: Access to language training and in-house workshops for skill enhancement.
- Inclusive Culture: Embrace a comfortable dress code and an environment that values diversity and respect.
Commitment to Diversity:
We prioritize diversity and cultivate a respectful culture where every team member is appreciated and can contribute to both personal and professional development.
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