Client Success Manager

vor 2 Wochen

Munich, Bayern, Deutschland Scalable Capital Vollzeit

About Scalable Capital

Scalable Capital is a leading digital investment platform in Europe that makes investing easy and affordable for everyone. Our platform offers a wide range of investment products, including stocks, ETFs, and funds, allowing clients to build their portfolios and earn interest on their cash balance.

We are a fast-growing and innovative company that values diversity, inclusivity, and teamwork. Our team is passionate about creating a seamless customer experience and is committed to empowering everyone to become an investor.

About the Role

We are seeking a highly motivated and customer-focused Client Success Manager to join our Italian and Spanish speaking team. As a Client Success Manager, you will be responsible for supporting our clients in Italy and Spain, providing them with expert advice and guidance on our investment products and services.

You will work closely with our product, capital markets, sales, and operations teams to ensure that our clients receive the best possible service. You will also be responsible for identifying opportunities for improvement and implementing changes to enhance our product and internal processes.

Key Responsibilities

  • Provide exceptional customer service to our clients in Italy and Spain, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with our product, capital markets, sales, and operations teams to ensure that our clients receive the best possible service.
  • Identify opportunities for improvement and implement changes to enhance our product and internal processes.
  • Continuously expand your financial knowledge through internal training and self-study.
  • Use customer feedback to identify areas for improvement and implement changes to enhance our product and internal processes.

Requirements

  • Fluency in Italian, Spanish, and English.
  • Experience in supporting customers via phone, email, chat, and/or in person.
  • Passion for customer service and ownership of the customer experience.
  • Ability to work independently in a dynamic and constantly changing environment.
  • Bachelor's or Master's degree in Business Administration or Economics, or a professional background in banking.

What We Offer

  • Be part of a fast-growing and innovative company that values diversity, inclusivity, and teamwork.
  • Work with an international and diverse team that is passionate about creating a seamless customer experience.
  • Enjoy a competitive compensation package and benefits, including a company pension scheme.
  • Take advantage of our relocation support and enjoy your free time with 30 paid vacation days.
  • Benefit from our in-house knowledge sharing sessions and spend your individual Education Budget.

How to Apply

If you are a motivated and customer-focused individual who is passionate about creating a seamless customer experience, please submit your application, including your resume and a cover letter, to [insert contact information].

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