Technical Support Specialist

vor 4 Wochen

Munich, Bayern, Deutschland perinova IT-Management GmbH Vollzeit

Are you prepared to embrace new opportunities in a dynamic setting?

If you possess expertise in your domain and align with our values of innovation, efficiency, reliability, and satisfaction, you have found the right opportunity.

We collaborate seamlessly from various locations. Together, we shape the future of the modern workplace and bring it to fruition. We design, implement, and manage products and services that enhance the Modern Workplace, and you could be a vital part of this journey.

Responsibilities

Your role will be engaging and fulfilling – Key Responsibilities

  • Deliver 2nd and 3rd level support in Client Management (O365, M365, AzureAD, etc.)
  • Manage and assist clients/users effectively
  • Engage directly with end-users at service desks
  • Utilize a ticketing system and meticulously document your actions
  • Install and set up hardware and software components
  • Diagnose and resolve technical issues
Qualifications

What distinguishes you – Your qualifications

  • Completed training as an IT specialist or relevant experience with a strong motivation
  • Background in IT support, customer service, phone assistance, or user helpdesk
  • Enthusiasm for the Modern Workplace and technologies such as Office 365, Microsoft 365, Teams, Azure, etc.
  • Proficient in navigating and documenting activities in ticketing systems like Jira, ServiceNow, Helpline
  • Effective management of incidents, requests, and issues
  • Strong communication skills in both German and English
  • Friendly and approachable demeanor that reassures customers
  • Robust technical and analytical capabilities
  • Team-oriented individual who enjoys tackling new challenges
  • Ability to work autonomously
Advantages

What you can anticipate – Your benefits

  • Stable position in a secure industry with a company retirement plan
  • Integrated consulting and managed services, providing learning opportunities
  • Options for bike commuting and an appealing company bike leasing program
  • Employee discounts for online purchases
  • Flat hierarchies and a transparent working environment

Become a part of our mission to redefine the Modern Workplace. We eagerly await your application for the Support Engineer (2nd Level) role.

Note: Our interview process is relaxed; we prefer to connect over a Teams call with a friendly atmosphere.

Since 2004, we have been a consulting and implementation partner in the DACH region, focusing on the Modern Workplace and Managed Services.

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