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Senior Program Manager, Onboarding, Direct Fulfillment

vor 2 Monaten

Munich, Bayern, Deutschland Amazon TA Vollzeit
About the Role

The Direct Fulfillment (DF) Onboarding Team is responsible for the integration of vendors with the DF processes and systems. This encompasses candidate validation, account configuration, vendor training, vendor ramp-up, and handover to operations (Ops) management.

Key Responsibilities
  • Leading strategic projects across various product categories, while collaborating with multiple partner teams to define long-term business and strategic priorities for these domains.
  • Drive automation through providing vendors better tools to self-serve.
  • Drive improvements working with DF Tech/Product Team and join forces with Retail for long-term and tactical planning.
  • Driving and leading continuous improvement initiatives with Carriers, Vendors, Customer Service, and Retail teams to improve customer experience, vendor experience, and processes.
  • Collaborate with team to improve tracking and monitoring of pipeline to increase team efficiency.
  • Analyzing, tracking, and improving vendor's DF integration process for First Party Amazon Carriers and Third Party partners across all EU marketplaces.
  • Preparing for and leading Ops calls, business reviews (XBRs), and workshops (internal/external) and advising Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
Requirements
  • Bachelor's degree
  • Experience in program or project management
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred Qualifications
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
  • Experience leading process improvements
  • Experience implementing repeatable processes and driving automation or standardization