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  • IT Support Analyst II

    vor 3 Monaten


    Norderstedt, Schleswig-Holstein, Deutschland The Sherwin-Williams Company Vollzeit

    WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paint and coatings company in the world, generating $18 billion in revenue with over 4,100 stores and 140 production and distribution centers globally. Our employees are diverse, innovative, and passionate, making Sherwin-Williams an excellent place to start and grow your career. Discover your...

IT Service Analyst

vor 3 Monaten


Norderstedt, Schleswig-Holstein, Deutschland Sherwin Williams Vollzeit
Position: IT Support Analyst (m/f/d)

Überblick: In einem dynamischen und internationalen Umfeld suchen wir einen IT Support Analysten, der unser Team verstärkt. Bei Sherwin Williams bieten wir eine spannende Möglichkeit, technische Unterstützung für unsere internen Mitarbeiter zu leisten.

Aufgaben:

  • Bereitstellung von technischem Support auf Deutsch für interne Mitarbeiter und Gewährleistung einer zügigen Bearbeitung ihrer Anliegen.
  • Analyse und Lösung komplexer Herausforderungen im Bereich Kundenservice, Hardware, Software und IT-Systeme.
  • Funktion als zentrale Schnittstelle zwischen IT-Teams und internen Mitarbeitern zur Koordination von Anfragen und Sicherstellung der Zufriedenheit.
  • Unterstützung bei der Erstellung und Bereitstellung von Benutzerschulungen, Dokumentationen und Betriebsrichtlinien zur Verbesserung des IT-Verständnisses der Nutzer.
  • Sicherstellung der Einhaltung von Service- und Compliance-Standards für Endgeräte wie Desktops, Laptops, Telefone und Tablets.
  • Mitwirkung an der Implementierung lokaler und regionaler Richtlinien in enger Zusammenarbeit mit den IT-Zentralen.
  • Beitrag zu Projekten und Unterstützung des Service Delivery Teams bei der Umsetzung regionaler und konzernweiter IT-Initiativen.

Qualifikationen:

  • 2-5 Jahre Erfahrung im Management komplexer IT-Umgebungen und Projektmanagement.
  • Fundierte Kenntnisse über Windows-Client-basierte Betriebssysteme und die Microsoft Office Suite sowie bevorzugte Expertise in Server-Betriebssystemen (VMware und Microsoft), DBMS (MS SQL Server) und Kommunikationsnetzwerken.
  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
  • Internationales Arbeitsumfeld mit einem familiären Arbeitsklima.
  • Rund 30 Urlaubstage.