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Customer Relationship Specialist
vor 3 Monaten
- Become a vital member of a diverse and expanding team at Westpac Banking Corporation
- Full-time role available (38 hours per week)
- Continuous training and professional development opportunities to advance your career
What will be your contribution?
At Westpac, we are dedicated to empowering our clients to optimize their financial resources by assisting them with their daily banking needs and engaging in meaningful conversations to better comprehend their requirements. The role of Customer Relationship Specialist is essential within our branch network, as you will engage in valuable discussions with clients on a daily basis, ensuring a smooth and stress-free experience for each individual you assist.
You will support our clients with their transactional and savings banking requirements, directing them to specialized teams when necessary, and proactively reaching out to existing clients via phone or email.
What benefits can you expect?
You will play a crucial role in shaping the future of a well-established organization. Our mission is to foster better futures together. Therefore, we are committed to supporting your career development, offering internal advancement opportunities, and promoting flexible work arrangements. You will also have continuous learning opportunities, backed by a fantastic team with a positive and supportive environment. We provide generous paid and unpaid parental leave for primary and support caregivers, including provisions for adoption, surrogacy, and foster care arrangements. Additionally, we continue to contribute to your superannuation while you take the necessary time to settle your new family.
What qualifications are required?
A background in customer service is essential, particularly if it involved a sales-oriented approach. You should be confident in building and maintaining long-term relationships. Any knowledge of business or finance will certainly be advantageous in delivering exceptional service to our clients.
What is the work environment like?
We strive to create a cohesive and supportive team to help us achieve our mission of fostering better futures together. Along with competitive compensation and a positive workplace culture, being part of the Westpac family means you will enjoy some of the best banking, wealth, and insurance benefits available.
We support our employees in pursuing industry-recognized qualifications through online learning, training modules, and career planning tools to facilitate your growth with us. We even offer paid time off for volunteer or community service activities.
As an equal opportunity employer, we take pride in fostering a culture and work environment that values diversity, flexibility, and inclusion.
How to express your interest?
To begin your journey with us, simply click on the APPLY or APPLY NOW button.
At Westpac, we are committed to creating a supportive culture and ensuring our workplaces, products, and services are accessible and inclusive for everyone—our clients, employees, and the broader community. If you wish to discuss workplace flexibility, please feel free to mention it during your application process.
We encourage candidates from all backgrounds, including various ages, genders, sexual orientations, cultural backgrounds, individuals with disabilities, neurodiverse individuals, and Indigenous Australians to apply.
