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IT Support Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland 1Komma5° GmbH Vollzeit
About 1KOMMA5° GmbH

We are a leading provider of solar energy solutions, aiming to accelerate the transition to a CO2-neutral lifestyle for all. Our vision is to create a seamless one-stop-shop for the sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our growing tech team. As an IT Support Specialist, you will be responsible for providing comprehensive in-person end-user support for both tools and hardware, as well as remote support to employees in other countries and regions.

Key Responsibilities
  • Provide technical support to end-users, troubleshooting and resolving issues related to software and hardware
  • Develop and implement effective solutions to improve the overall user experience
  • Collaborate with cross-functional teams to ensure seamless integration of IT systems
  • Stay up-to-date with the latest technology trends and advancements in the field of solar energy
  • Contribute to the development of the company's IT strategy and ensure alignment with business objectives
  • Work closely with the management team to identify and prioritize IT projects
  • Develop and maintain documentation for IT procedures and processes
  • Participate in the development and implementation of new IT initiatives
Requirements
  • Minimum of 1-2 years of experience in a technology service desk support role
  • Strong understanding of design thinking methodology and its application in IT
  • Experience working in fast-growing start-up environments is highly desirable
  • Proven track record of managing change and transformation initiatives
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • Fluency in English and German, both written and verbal
What We Offer
  • A dynamic and highly motivated team environment
  • The opportunity to work on a project that accelerates the energy and mobility transition
  • Flat hierarchies and direct contact with the management team
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health insurance and retirement plan