Management Assistant and Customer Service Coordinator
vor 4 Wochen
Position: Management Assistant and Customer Service Coordinator at Jet Ceuticals GmbH
Jet Ceuticals is a pioneering company at the crossroads of the cosmetics and dermatological sectors, dedicated to delivering premium and effective products free from silicones and PEGs. Our clientele comprises seasoned cosmetic professionals and dermatologists across various regions. As a dynamic and expanding organization, we present a unique opportunity for career advancement within our team. This role encompasses a wide array of responsibilities, providing significant opportunities for personal and professional growth.
Key Responsibilities as Management Assistant:
- Facilitate project coordination
- Participate in executive meetings and document proceedings
- Monitor assignments and timelines
- Offer comprehensive support to management in administrative and organizational functions
- Prepare and interpret data, and compile relevant statistics
Key Responsibilities as Customer Service Coordinator:
- Serve as the primary contact for clients through various communication channels
- Efficiently manage initial and follow-up orders
- Coordinate effectively between clients and production to ensure timely and accurate order processing
- Generate necessary export documentation
- Engage with and advise existing clients, facilitating interactions from daily communications to promotional activities in collaboration with training and sales teams
- Address and resolve customer complaints and returns
Qualifications:
- Degree in Business Administration or equivalent professional training
- A minimum of 2 years of experience in customer service, client relations, or administrative support
- Thorough understanding of the responsibilities associated with the role
- Strong focus on customer satisfaction and quality
- Professional communication skills
- Positive and approachable attitude
- Excellent verbal and written communication abilities
- Ability to work independently, systematically, and with a goal-oriented mindset
- Customer-focused approach
- Strong numerical aptitude, preferably with experience in accounting
- Service-oriented with a proactive mindset
- Proficient in Excel, MS Office, ERP systems, and e-commerce platforms
- Enthusiastic team player with a proactive attitude
- Demonstrated initiative, accountability, and collaborative spirit
- Interest in the cosmetics sector is advantageous
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