Customer Service Specialist
vor 2 Monaten
About Nagel-Group
Nagel-Group is a leading provider of logistics solutions, dedicated to delivering exceptional service to our valued clients. We are currently seeking a Customer Service Specialist to join our dynamic team.
Responsibilities
- Provide comprehensive customer support and monitoring.
- Process driver reports and verify freight documentation accuracy.
- Effectively resolve customer inquiries and complaints.
- Generate customized reports for specific customer needs.
- Track shipment schedules and ensure timely delivery.
Requirements
- A completed education in logistics or a related field.
- Proven experience in a customer service role.
- Proficiency in MS Office Suite and transportation management systems.
- Fluency in German and English.
- Strong communication skills, a customer-centric approach, and the ability to work collaboratively within a team environment.
What We Offer
- A secure position within an essential industry sector.
- Competitive compensation package with benefits such as a Christmas bonus and retirement plan.
- Work-life balance supported by flexible scheduling options.
- Opportunities for professional development and advancement.
- Access to comprehensive training programs through our Online Campus.
- Employee discounts and perks, including Corporate Benefits.
- A positive work environment and a dedicated team of colleagues.
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