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After-Hours Customer Care Advisor

vor 3 Monaten


Hamburg, Hamburg, Deutschland Sasol Germany GmbH Vollzeit
Position Overview

Sasol Germany GmbH is a leading global integrated chemicals and energy company with a rich legacy spanning over 70 years.

Our talented workforce leverages expertise and cutting-edge technologies to safely and sustainably source, produce, and market chemical and energy products worldwide.

Joining Sasol means becoming part of an organization that prioritizes its people at every level.

Employee Development

At Sasol, we are committed to investing in our employees throughout their careers, offering development opportunities that foster growth in a culture that values diversity and inclusion.

Key Responsibilities
  • Enhance customer experience through exceptional service.
  • Collaborate with various teams (Marketing & Sales, Supply Chain, People & Organization, Quality Management, and Finance) to deliver on Sasol's value proposition and achieve outstanding customer service.
  • Process sales orders, including Debit/Credit transactions, rebates, commissions, and sample orders in SAP, ensuring compliance with Sasol's business processes and governance framework.
  • Maintain proactive communication with customers regarding the status of their SAP orders, including confirmations and delivery dates.
  • Ensure the integrity of SAP Order Processes through diligent housekeeping.
Qualifications
  • A minimum of 5 years of experience in a similar customer service environment.
  • Advanced proficiency in SAP, MS Office, and information systems.
  • Experience in customer service or inside sales with a keen attention to detail.
  • Fluency in both German and English, with additional languages being an advantage.
Work-Life Balance and Benefits

We prioritize a healthy work-life balance through flexible working hours and the option for mobile work arrangements. Our full-time employment model consists of 37 hours per week.

We offer competitive remuneration complemented by a range of modern social benefits, including company pension schemes.

Our commitment to your development includes personalized training opportunities at various levels, allowing for diverse career paths.

As part of our health management initiatives, employees have access to work-life services, personal coaching, and webinars at their convenience.