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IT-System-Manager (m/w/d) - Customer Experience Specialist

vor 2 Monaten


Erfurt, Thüringen, Deutschland TEAG Thüringer Energie Vollzeit
About the Role

We are seeking a highly skilled IT-System-Manager (m/w/d) to join our team at TEAG Thüringer Energie AG. As a key member of our organization, you will be responsible for driving digital transformation and improving customer experience.

Key Responsibilities
  • Develop and implement personalized customer campaigns in SAP CRM-System to enhance customer engagement and retention.
  • Manage and oversee IT projects in Clarity, ensuring seamless execution and delivery.
  • Collaborate with stakeholders to identify and prioritize IT requirements, ensuring alignment with business objectives.
  • Provide technical expertise and support to resolve IT issues and escalate complex problems.
  • Become the go-to expert for CRM system maintenance, optimization, and innovation.
  • Work closely with the sales and IT teams to develop and implement process improvements.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Proven experience in CRM and digital transformation.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Fluency in German language (C1 level required).
What We Offer

As a valued member of our team, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of TEAG Thüringer Energie AG.