Team Lead Customer Service
vor 2 Wochen
Key Responsibilities:
- Lead and manage a team of up to 20 customer service representatives, focusing on key performance indicators and goals.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the training and support teams to ensure continuous development of the team's skills and knowledge.
- Ensure efficient and effective issue resolution, maintaining a high level of customer satisfaction.
- Develop and maintain reports to track team performance and progress towards goals.
- Implement and maintain a performance management system, including regular reviews and feedback.
Requirements:
- Relevant education or degree.
- Proven experience as a team leader or manager in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Techem:
Techem is a leading company in the digitalization of the energy transition in buildings. We offer a dynamic and innovative work environment, with opportunities for professional growth and development. Our company culture values openness, honesty, and engagement, and we strive to create a positive and inclusive work environment.
Benefits:
- Flexible working hours and mobile work options.
- Modern work environment and equipment.
- Free water, fair trade coffee, and tea.
- Excellent travel connections to the Eschborn headquarters.
- Varied event formats and team-building activities.
- Techem leased bike and active health management program.
- Participation in the Corporate Benefits program.
Join our team and be part of shaping the future of the energy economy
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