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Customer Service Representative

vor 2 Monaten


Duisburg, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nothelle Call Center Services GmbH. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding products and services
  • Escalate complex issues to senior team members or management as needed
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and proficiency in CRM software

What We Offer:

  • Competitive hourly rate and benefits package
  • Opportunities for career growth and advancement
  • Training and development programs to improve customer service skills and product knowledge
  • A dynamic and supportive work environment