Customer Contract Management Specialist
vor 4 Wochen
Job Overview:
We are seeking a dedicated professional to oversee customer contract management. This role is essential in ensuring effective communication and resolution of customer inquiries related to contracts.
Key Responsibilities:
- Oversee and track incoming requests within the designated area using appropriate analytical tools.
- Address customer questions concerning contract invoices and their details.
- Process manual credit notes and adjustments to invoices as needed.
- Manage operations involving price modifications, calculation suspensions, and residual rental rate assessments.
- Handle business transactions and resolve complaints effectively.
- Document and manage termination processes, including reviewing property data, contracts, and complaint histories.
- Facilitate customer interactions with other departments and initiate necessary actions.
- Coordinate activities arising from customer interactions with relevant departments and ensure follow-up.
- Conduct final processing of terminations within the systems.
- Serve as a technical point of contact for customer inquiries.
Qualifications:
- Completed commercial education is required.
- A degree as a Specialist or Business Administrator is preferred.
- Initial professional experience in customer-focused roles is advantageous.
- Strong orientation towards both external and internal customers.
- Ability to grasp concepts quickly and maintain resilience under pressure.
- Excellent organizational skills and problem-solving abilities.
- Proficient in MS Office and open to working with SAP.
Company Benefits:
At Techem, we foster a supportive work environment that includes comprehensive onboarding and tailored job familiarization plans. Our digital workspace promotes open communication, and we offer 30 days of leave along with special paid leave, a company laptop, and travel allowances. We encourage personal development through various training programs and career advancement opportunities. Employees enjoy flexible working hours, options for remote work, and a healthy workplace culture. Be part of innovative projects that contribute to the future of the energy sector, collaborating with a team that values openness, honesty, and engagement.
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