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Student Position in Global Customer Retention
vor 3 Monaten
Position Overview:
The Global Retention Team at Mercedes-Benz Mobility is dedicated to enhancing customer loyalty and engagement. As a working student, you will play a crucial role in supporting various initiatives aimed at retaining our valued customers.
Your Responsibilities:
- Contribute to the Global Retention Team by leveraging your skills and interests in customer retention projects.
- Assist in the implementation and improvement of scalable business solutions for Trade-Cycle-Management on a global scale.
- Facilitate communication with Retention Managers and Sales Directors worldwide by organizing community and review meetings.
- Gain insights into how we enhance customer loyalty, develop data-driven retention strategies, and transition the retention journey online, while also aiding in the creation of management presentations.
- Collaborate with the team to drive our ambition of becoming proactive sales agents to boost retention sales, and support the automation of Trade-Cycle-Management reporting.
- Engage in an agile working environment, promoting our agile methodologies through tools such as Jira and Confluence.
Qualifications:
- Pursuing a degree in business administration or a related field.
- Enthusiastic about innovative, data-driven digital products.
- Proficient in digital tools and software (e.g., Mural, Confluence, PowerPoint).
- Able to operate effectively in an intercultural and international environment.
- Strong communication and teamwork abilities.
- Fluent in both German and English.
- Demonstrates personal initiative, strategic and analytical thinking, and a proactive mindset.
- Exhibits a strong customer focus and team orientation.
Additional Information:
We encourage individuals with health impairments to apply, as our facilities are equipped to accommodate diverse employee needs.
We do not accept paper applications, and there is no obligation to return submitted documents.