Evening Service Leader

vor 3 Wochen

Braunschweig, Niedersachsen, Deutschland The Gelato Fiasco, Inc. Vollzeit
Job Title: Evening Service Leader

We are seeking a highly skilled and motivated Evening Service Leader to join our team at The Gelato Fiasco, Inc. in Portland, Maine. As an Evening Service Leader, you will be responsible for providing exceptional customer service, leading a team of front-of-house staff, and ensuring that our high service standards are met during evening shifts.

Key Responsibilities:
  • Lead a team of front-of-house staff to provide exceptional customer service and maintain a clean and welcoming store environment.
  • Ensure that all staff are trained and equipped to meet our high service standards.
  • Monitor and maintain a high level of customer satisfaction during evening shifts.
  • Collaborate with the management team to develop and implement strategies to improve customer service and store operations.
  • Participate in ongoing training and development to stay up-to-date on the latest customer service techniques and store operations best practices.
Requirements:
  • At least one year of experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain a high level of energy and enthusiasm during evening shifts.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment.
  • Free coffee and gelato.

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