Evening Service Manager
vor 4 Wochen
Job Summary:
We are seeking a skilled Evening Service Leader to join our team at The Gelato Fiasco, Inc. in Portland, Maine. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, leading by example, and mentoring colleagues to meet our high service standards.
Key Responsibilities:
- Provide exceptional customer service, ensuring a warm and welcoming experience for all guests
- Lead by example, demonstrating a strong understanding of our service standards and expectations
- Mentor and train colleagues to meet our high service standards, utilizing our training checklists and operations procedures
- Support colleagues in using our operations checklists and reporting performance to the general manager
- Collaborate with the team to ensure a seamless and efficient service experience
Requirements:
- At least one year of exemplary customer service experience in a busy food or retail environment
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers
- Ability to work a flexible schedule, including evenings and weekends
- High school diploma or equivalent required; degree in hospitality or related field preferred
What We Offer:
- Competitive hourly rate: $25-28/hour
- Health insurance options available at 60 days
- 401(k) plan available after one year of service
- Free coffee and gelato
- Opportunities for professional growth and development
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