Evening Service Manager

vor 4 Wochen

Braunschweig, Niedersachsen, Deutschland The Gelato Fiasco, Inc. Vollzeit

Job Summary:

We are seeking a skilled Evening Service Leader to join our team at The Gelato Fiasco, Inc. in Portland, Maine. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, leading by example, and mentoring colleagues to meet our high service standards.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all guests
  • Lead by example, demonstrating a strong understanding of our service standards and expectations
  • Mentor and train colleagues to meet our high service standards, utilizing our training checklists and operations procedures
  • Support colleagues in using our operations checklists and reporting performance to the general manager
  • Collaborate with the team to ensure a seamless and efficient service experience

Requirements:

  • At least one year of exemplary customer service experience in a busy food or retail environment
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Ability to work a flexible schedule, including evenings and weekends
  • High school diploma or equivalent required; degree in hospitality or related field preferred

What We Offer:

  • Competitive hourly rate: $25-28/hour
  • Health insurance options available at 60 days
  • 401(k) plan available after one year of service
  • Free coffee and gelato
  • Opportunities for professional growth and development

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