Evening Service Manager

vor 2 Monaten


Braunschweig, Niedersachsen, Deutschland The Gelato Fiasco, Inc. Vollzeit

Job Summary:

We are seeking a highly skilled and experienced Evening Service Leader to join our team at The Gelato Fiasco, Inc. Flagship Store in Brunswick, Maine. As a key member of our front-of-house team, you will be responsible for leading our evening service operations, ensuring exceptional customer experiences, and mentoring our colleagues to meet our high service standards.

Key Responsibilities:

  • Lead evening service operations, ensuring seamless execution of our customer service approach and maintaining a clean and welcoming store environment.
  • Mentor and train colleagues to meet our service standards, utilizing our training checklists and operations protocols.
  • Collaborate with store management and company-wide general manager to drive evening service excellence and address performance issues.
  • Provide exceptional customer service, resolving issues and ensuring customer satisfaction.
  • Participate in store closing and cleaning procedures, maintaining a high level of store appearance and cleanliness.

Requirements:

  • At least one year of exemplary customer service experience in a fast-paced, customer-focused environment.
  • Proven ability to lead and mentor colleagues, promoting a team-oriented mindset and excellent communication skills.
  • Strong problem-solving skills, with the ability to calmly and kindly guide colleagues to resolve issues.
  • Ability to work a variable schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits:

  • Competitive hourly rate of $25/hour.
  • Health insurance options available after 60 days of employment.
  • 401(k) plan available after one year of service.
  • Paid personal time accrues with each paycheck, in addition to state-mandated sick/PTO time.

About The Gelato Fiasco, Inc.:

We are a Maine-owned company, proud to have been featured in Bon Appetit, Food & Wine, the Wall Street Journal, and O: The Oprah Magazine. Our Flagship Store in Brunswick, Maine, is a hub for exceptional customer experiences, and we are committed to providing our team members with opportunities for growth and development.



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