Technical Support Specialist
vor 5 Stunden
Cpl is a talent solutions organisation who provide services across the full talent spectrum. From recruitment services, to customised flexible workforce solutions, to talent advisory and full business & service outsourcing services in Ireland, the UK and Europe.
We are looking for skilled Technical Support onsite specialists in different locations: Berlin, Stuttgart, Kassen, Gaggenau, Woerth am Rhein. Our client offers permanent contract, friendly atmosphere, trainings and career growth. Salary starting from Eur gross/year, work permit necessary.
Key Responsibilities:- Providing maintenance and support services for applications and operating systems
- Gathering extensive diagnostic information, analyzing problems, and resolving issues related to end-user computing (EUC) devices
- Providing advice, training, and corrections to users and creating documentations
- Investigating and resolving problems affecting EUC devices, peripherals, and installed software
- Monitoring and addressing performance-related issues
- Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Experience with Windows 7 and 10 using System Centre Configuration Manager
- Provide EUC activities as part of TAF scope under onsite services
- Prior experience in a customer-focused end-user support role is appreciated
- German & English language proficiency
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