Technical Support Specialist

vor 5 Stunden


Stuttgart, Baden-Württemberg, Deutschland Cpl Czech Republic Vollzeit
Job Title: Technical Support Specialist

Cpl is a talent solutions organisation who provide services across the full talent spectrum. From recruitment services, to customised flexible workforce solutions, to talent advisory and full business & service outsourcing services in Ireland, the UK and Europe.

We are looking for skilled Technical Support onsite specialists in different locations: Berlin, Stuttgart, Kassen, Gaggenau, Woerth am Rhein. Our client offers permanent contract, friendly atmosphere, trainings and career growth. Salary starting from Eur gross/year, work permit necessary.

Key Responsibilities:
  • Providing maintenance and support services for applications and operating systems
  • Gathering extensive diagnostic information, analyzing problems, and resolving issues related to end-user computing (EUC) devices
  • Providing advice, training, and corrections to users and creating documentations
  • Investigating and resolving problems affecting EUC devices, peripherals, and installed software
  • Monitoring and addressing performance-related issues
Requirements:
  • Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Experience with Windows 7 and 10 using System Centre Configuration Manager
  • Provide EUC activities as part of TAF scope under onsite services
  • Prior experience in a customer-focused end-user support role is appreciated
  • German & English language proficiency


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