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Customer Support Engineer

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland N Consulting Ltd Vollzeit

About the Role:

N Consulting Ltd is seeking a highly skilled Customer Support Engineer to join our team in Germany. As a Customer Support Engineer, you will provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy.

Key Responsibilities:

  • Provide technical guidance on best practices, risk assessments, migrations, and onsite, remote, and dedicated support services.
  • Consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices.
  • Deliver onsite and dedicated services for Microsoft's Premier customers.

Requirements:

  • Deep technical expertise in at least one technical specialty and the ability to solve complex technical problems through sound, creative troubleshooting.
  • Strong communication skills and the ability to develop strategic on-going customer relationships, gain trust and respect for the company.
  • Strong technical writing, presentation, and training skills.
  • Ability to communicate at all levels from CIO to technical staff on the ground.

Preferred Skills:

  • Active Directory Hardening (300+)
  • Windows Server Security (300+)
  • ADFS (200+)
  • Entra ID (200+)
  • Domain Tiering Model (200+)
  • Windows Client Security (200+)

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the IT industry.
  • A dynamic and supportive work environment.