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IT Support Specialist

vor 2 Monaten


Erlangen, Bayern, Deutschland D-ploy Vollzeit
IT Onsite Support Engineer

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to our clients.

We are seeking a highly skilled and motivated IT Onsite Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities:
  • Provide first- and second-level technical support for industrial equipment and software
  • Act as the primary point of contact for employees experiencing computer issues
  • Monitor and maintain the performance of our desktop infrastructure
  • Evaluate and develop solutions for industrial sector challenges
  • Implement and maintain standards for industrial IT environments
  • Resolve software, hardware, and device issues reported by end-users
  • Install, configure, and maintain desktop hardware and software
  • Provide support for client-standard technologies, including basic troubleshooting of Exchange and AD accounts
  • Troubleshoot PC connectivity issues and network elements
  • Implement and support remote access solutions (VPN)
  • Escalate service issues when required
  • Communicate with customers/end-users regarding incident progress and updates
  • Monitor network performance and take measures to resolve throughput issues
  • Oversee asset maintenance and tracking
  • Advise and train staff on computer operations and software applications
Requirements:
  • Good understanding of IT trends, products, and solutions
  • 1+ years' experience in a similar position supporting various technologies and services
  • In-depth knowledge of Windows OS, Microsoft Office, and Office 365 applications
  • Basic knowledge of Active Directory and Exchange
  • ITIL certification and familiarity with Service Now ticketing system is an advantage
  • GMP-/GxP knowledge is desired
  • Highly self-motivated and directed with a keen attention to detail
  • Customer-focused with a passion for delivering business value
  • Service-oriented mindset and ability to deliver on tasks and projects
  • Ability to work independently and follow directions and best practices
  • Great communication and interpersonal skills
  • Fluent German and English communication skills
  • Friendly, supportive, and flexible personality with quick learning ability
  • Good team player with planning and organizing skills and multi-tasking ability
Benefits:
  • Paid special leaves
  • Edenred Card for use in restaurants, hotels, and gas stations in Germany
  • Fishing for Friends referral program
  • Refreshments in the D-ploy office
  • Vouchers for birthdays, weddings, and other special occasions
  • Further development and professional advancement opportunities
  • Friendly and international working environment
  • Competitive salary and various benefits
  • Company-sponsored events

Are you passionate about IT and looking for a challenging role in a dynamic company?