Customer Service Representative
vor 3 Wochen
Position: Call Center Agent (m/w/d)
Location: Karlsruhe
Position Overview:
The role involves delivering exceptional telephone-based customer service within the insurance sector. You will be responsible for managing both incoming and outgoing calls while ensuring accurate maintenance of customer records.
Key Responsibilities:
- Delivering customer service via telephone in the insurance field.
- Managing a variety of inbound and outbound communications.
- Keeping detailed and accurate customer records.
Qualifications:
- A completed commercial apprenticeship or strong communication abilities as a career changer.
- Experience in the insurance sector is advantageous.
- A passion for providing support to clients and customers over the phone.
- Strong teamwork skills and a commitment to enhancing processes.
- Proficiency in Microsoft Office and adaptability to new software systems.
Employee Benefits:
- Company pension scheme.
- Opportunities for professional development.
- On-site daycare services.
- Referral bonuses for employee recommendations.
- Meal subsidies.
- Company-sponsored events.
- Access to a company vehicle.
- Flexible work hours.
- Childcare support.
- Complimentary beverages.
- Free parking facilities.
- Employee discounts.
- Discounts on company offerings.
- Additional vacation entitlements.
- Special bonuses for overtime work.
- Holiday bonuses.
- Christmas bonuses.
- Extra financial incentives.
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