German Customer Support Representative

vor 1 Monat

Duisburg, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is excited to announce an opening for the role of German Customer Support Representative. This position involves delivering exceptional service and assistance to customers who communicate in German.

By joining our client's organization, you will immerse yourself in a vibrant and inclusive workplace. You will collaborate with a supportive team and play a vital role in the company's achievements.

Key Responsibilities
  • Address customer inquiries through various channels including phone, email, and chat with professionalism and efficiency.
  • Offer precise and beneficial information to customers.
  • Resolve customer concerns and ensure a high level of satisfaction.
  • Keep thorough and accurate records of customer interactions.
  • Work alongside different teams to meet customer requirements.
  • Stay informed about products and services to assist customers effectively.
  • Follow company guidelines and protocols.

Qualifications

  • Proficiency in both German and English, in written and spoken forms.
  • Previous experience in a customer service or support capacity is advantageous.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to perform well under pressure and manage difficult situations.
  • Attention to detail and adherence to established processes.
  • Competence in utilizing computer systems and customer support software.
  • Ability to thrive in a collaborative team setting.
  • Willingness to work in the designated location.

Perks

  • Comprehensive Health Insurance.
  • Opportunities for Training & Development.
  • Performance-Based Bonuses.
  • Additional Salary Payments Twice a Year.
  • Fully Sponsored Training Programs.
  • Competitive Salary Package.
  • Complete Relocation Support (including travel, transfer, and accommodation).

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