Customer Service Representative

vor 1 Woche

Duisburg, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit

Job Title: Customer Service Representative at DHL

We are seeking a Customer Service Representative to join our team at Nothelle Call Center Services GmbH. As a representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Provide product information and make recommendations to customers
  • Meet or exceed customer satisfaction targets
  • Work collaboratively with internal teams to resolve customer issues

Requirements:

  • Previous experience in a call center or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Strong problem-solving and analytical skills
  • Fluency in German language

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Work Environment:

  • Modern and well-equipped call center facility
  • State-of-the-art technology and tools to support customer service
  • Opportunities for professional growth and development

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