Flight Customer Service Representative

vor 3 Wochen

Leipzig, Sachsen, Deutschland CHECK24 Vollzeit
Flight Customer Service Representative (m/f/d)

As a vital part of CHECK24 Flugservice GmbH, the Flight Customer Service Representative (m/f/d) plays a crucial role in assisting customers with their air travel needs. Our platform provides access to an extensive range of over 700 airlines, enabling clients to discover cost-effective flight options.

Key Responsibilities:
  • Deliver expert advice via telephone regarding flight options
  • Manage incoming online reservations efficiently
  • Address service inquiries through phone and email for both new and existing bookings, including seat assignments and special baggage requests
  • Facilitate cancellations and modifications of flight itineraries
  • Engage in communication with airline partners and service providers
Qualifications:
  • Prior experience in customer service or the travel sector is preferred
  • Strong commitment to customer satisfaction
  • Proficiency in English is a plus
  • Excellent interpersonal skills and a collaborative mindset
  • Proficient in standard PC and internet applications, with familiarity in Amadeus or Sabre CRS systems being advantageous
Benefits:
  • Competitive salary package along with vouchers for various CHECK24 services, a subsidized pension plan, and a tax-exempt energy bonus
  • Flexible work-life balance options, including opportunities for remote work and sabbaticals
  • Opportunities for professional development through training and career advancement programs
  • Complimentary meals, beverages, a muesli bar, and fresh fruit available in the office
  • State-of-the-art work equipment, including additional monitors and adjustable desks
  • Subsidized commuting options such as job bikes/eBikes or public transport tickets
  • Engaging team-building events and company gatherings

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