Aktuelle Jobs im Zusammenhang mit User Success Specialist French - Frankfurt am Main, Hessen - YAZIO
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User Success Specialist French
vor 2 Monaten
French User Success Specialist
**About the Role**
We're looking for an experienced User Success Specialist with excellent communication skills and a solution-oriented mindset to accompany our users on their journey with YAZIO. Your goal will be to help them with any questions or problems they have about the app and its features.
**Key Responsibilities**
* Create the best possible YAZIO experience for our French and international users by resolving their questions and problems about the app and its features
* Be the link between YAZIO and our users and provide individual and solution-oriented support in writing across all points of customer contact, e.g. support tickets or app store reviews
* Help continuously improve the YAZIO app by learning about our users' needs and communicating them to stakeholders in the company
* Create and manage content for our Help Center
* Inform other departments about possible app bugs and technical problems
**Requirements**
* Excellent written communication skills in French and English
* Knowledge of another language (preferably Italian, Portuguese or Spanish) is a big plus
* Proactive and solution-oriented mindset
* You're tech-savvy and know your way around a smartphone
* Experience in a service-oriented position is a plus
* Interest in fitness and nutrition is a plus
* Available preferably 40 hours (per week)
**Why YAZIO?**
* An exciting product with millions of users in over 150 countries, localized in 20 languages
* A remote-first culture, working 100% from home with options to join a co-working space or to work from abroad for several weeks
* An international team with English as our company language
* Access to state-of-the-art technical equipment (laptop, external monitor, etc.)
* 30 days of paid vacation
* High-impact work environment with short decision-making processes
* A work culture characterized by focus and efficiency. We don't work overtime and, on the rare occasions this is necessary, you can take the additional hours off at another time.
* Yearly company retreat and additional team events online and offline
**What We're Looking For**
Ready to take YAZIO to the next level together and help people all over the world lead healthier lives? We look forward to receiving your application, including:
* Your CV
* A few lines or a short video explaining who you are and why you want to work at YAZIO
* Feel free to share something that shows us a little more about your work (e.g., your profile).
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