User Success Specialist French
vor 4 Wochen
Job Title: User Success Specialist French
We're looking for an experienced User Success Specialist with excellent communication skills and a solution-oriented mindset. Your goal will be to accompany our users on their journey with YAZIO by helping them with any questions or problems they have along the way.
Your Mission:
- Create the best possible YAZIO experience for our French and international users by resolving their questions and problems about the app and its features.
- Be the link between YAZIO and our users and provide individual and solution-oriented support in writing across all points of customer contact, e.g. support tickets or app store reviews.
- Help continuously improve the YAZIO app by learning about our users' needs and communicating them to stakeholders in the company.
- Create and manage content for our Help Center.
- Inform other departments about possible app bugs and technical problems.
Your Profile:
- Excellent written communication skills in French and English.
- Knowledge of another language (preferably Italian, Portuguese or Spanish) is a big plus.
- Proactive and solution-oriented mindset.
- You're tech-savvy and know your way around a smartphone.
- Experience in a service-oriented position is a plus.
- Interest in fitness and nutrition is a plus.
- Available preferably 40 hours (per week).
Why us?
- An exciting product with millions of users in over 150 countries, localized in 20 languages.
- A remote-first culture, working 100% from home with options to join a co-working space or to work from abroad for several weeks.
- An international team with English as our company language.
- Access to state-of-the-art technical equipment (laptop, external monitor, etc.).
- 30 days of paid vacation.
- High-impact work environment with short decision-making processes.
- A work culture characterized by focus and efficiency. We don't work overtime and, on the rare occasions this is necessary, you can take the additional hours off at another time.
- Yearly company retreat and additional team events online and offline.
Requirements:
- Excellent written communication skills in French and English.
- Knowledge of another language (preferably Italian, Portuguese or Spanish) is a big plus.
- Proactive and solution-oriented mindset.
- You're tech-savvy and know your way around a smartphone.
- Experience in a service-oriented position is a plus.
- Interest in fitness and nutrition is a plus.
- Available preferably 40 hours (per week).
How to apply:
- Your CV.
- A few lines or a short video explaining who you are and why you want to work at YAZIO.
- Feel free to share something that shows us a little more about your work (e.g., your profile).
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