User Success Specialist French

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland YAZIO Vollzeit

About YAZIO

We're a leading nutrition app with millions of users worldwide, localized in 20 languages. Our mission is to help people lead healthier lives.

Job Description

We're seeking an experienced User Success Specialist to join our international team. As a User Success Specialist, you'll be the link between YAZIO and our users, providing individual and solution-oriented support in writing across all points of customer contact.

Key Responsibilities

  • Create the best possible YAZIO experience for our French and international users by resolving their questions and problems about the app and its features.
  • Be the point of contact for users, providing support and guidance through various channels.
  • Help continuously improve the YAZIO app by learning about our users' needs and communicating them to stakeholders in the company.
  • Create and manage content for our Help Center.
  • Inform other departments about possible app bugs and technical problems.

Requirements

  • Excellent written communication skills in French and English.
  • Knowledge of another language (preferably Italian, Portuguese or Spanish) is a plus.
  • Proactive and solution-oriented mindset.
  • You're tech-savvy and know your way around a smartphone.
  • Experience in a service-oriented position is a plus.
  • Interest in fitness and nutrition is a plus.

What We Offer

  • An exciting product with a global reach.
  • A remote-first culture, working 100% from home with options to join a co-working space or to work from abroad for several weeks.
  • An international team with English as our company language.
  • Access to state-of-the-art technical equipment.
  • 30 days of paid vacation.
  • A high-impact work environment with short decision-making processes.

How to Apply

Ready to take YAZIO to the next level together? We look forward to receiving your application, including your CV and a few lines or a short video explaining who you are and why you want to work at YAZIO.

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