Retail Operations Supervisor
vor 2 Monaten
Compensation Pay Range:
$24.50The Retail Operations Supervisor will assist the Store Manager in various aspects of sales, customer engagement, store presentation, and operational management. This role entails overseeing the store in the absence of the Store Manager and during conflicting shifts. The Supervisor will be responsible for guiding the store team in delivering exceptional service to customers.
ESSENTIAL JOB FUNCTIONS
Direct the store team in ensuring outstanding customer service for both retail and professional clientele.
Monitor customer service standards within the retail showroom, ensuring team members effectively execute customer service initiatives (such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Collaborate with the Store Manager to guarantee adequate staffing at the retail sales counter, particularly during peak business hours (lunch, late afternoons, evenings, weekends, etc.).
Assist the Store Manager in establishing team member objectives, providing constructive feedback on performance, coaching and mentoring staff, and ensuring ongoing training compliance.
Ensure that the telephone is answered in accordance with company protocols.
Oversee the timely processing of online orders, hub and store transfers, and direct add orders, ensuring customers are informed of shipment arrivals as necessary.
Utilize the electronic purchase order ledger to manage special orders and outside purchases efficiently and in line with procedures.
Facilitate customer returns and exchanges in a prompt and courteous manner, ensuring accurate refunds using appropriate payment methods, and that returned items are processed or organized correctly in the returns area.
Confirm that all merchandise, including core charges and warranties, is invoiced prior to leaving the store.
Ensure effective communication of Zipline messages and delegate merchandising tasks as assigned.
Verify that all team members adhere to company policies, including compliance with the posted work schedule, obtaining management approval for changes, and accurate clocking in/out.
Execute all store opening and closing responsibilities, including end-of-day procedures, securing money and deposits per company policy, preparing bank deposits as required, ensuring security measures are in place, and locking delivery vehicles in designated secure areas.
Assist the Store Manager in maintaining the store's physical environment, including the building, parking lot, signage, computer systems, in-store equipment, and delivery vehicles.
Perform additional duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
Desired:
Certified Parts Professional Certification; ASE Certification.
O'Reilly Auto Parts has a solid history of growth and stability, fostering successful career trajectories and promoting a strong internal advancement philosophy, encouraging you to develop your career alongside the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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Retail Operations Supervisor
vor 2 Monaten
Groß Düben, Sachsen, Deutschland O'Reilly Auto Parts VollzeitCompensation Pay Range: $24.50The Retail Operations Supervisor will assist the Store Manager in various aspects of sales, customer engagement, store presentation, and operational efficiency. This role will oversee the store in the absence of the Store Manager and during differing shifts. The Supervisor will be responsible for guiding the store team in...
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Retail Operations Supervisor
vor 2 Monaten
Groß Düben, Sachsen, Deutschland O'Reilly Auto Parts VollzeitCompensation Pay Range: $24.50The Retail Operations Supervisor will assist the Store Manager in various aspects of sales, customer engagement, store presentation, and operational efficiency. This role will oversee the store in the absence of the Store Manager and during differing shifts. The Supervisor will be responsible for guiding the store team in...
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Retail Operations Supervisor
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Groß Düben, Sachsen, Deutschland O'Reilly Auto Parts VollzeitCompensation Pay Range: $24.50The Retail Operations Supervisor will assist the Store Manager in various aspects of sales, customer engagement, store presentation, and operational efficiency. This role will oversee the store in the absence of the Store Manager and during conflicting shifts. The Supervisor will be responsible for guiding the store team in...
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