Customer Complaint Specialist
vor 4 Wochen
Role Overview
- Address customer inquiries related to complaints, service issues, and feedback concerning ZEISS Group products.
- Identify and implement technical or organizational solutions, or facilitate the solution process.
- Assist in the management of complaints and service-related decisions.
- Generate technical approvals and negotiate cost-sharing agreements.
- Plan and supervise subsequent actions (e.g., root cause analysis, 8D methodology) in collaboration with internal expert teams.
- Organize and maintain regular communication with clients.
- Enhance and refine processes and methodologies for effective Complaint Management.
- Compile internal reports pertaining to Complaint Management activities.
- Oversee and manage departmental documentation and its structure.
Candidate Profile
- Bachelor's degree in Engineering or Business Engineering.
- Several years of relevant professional experience.
- Proven experience in customer communication.
- Proficient in MS Office applications, particularly Excel, Teams, and SharePoint.
- Technical expertise and experience within the semiconductor sector.
- Fluent in English, both written and spoken.
- Strong communication and negotiation skills with a determination to achieve results.
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