Customer Complaint Specialist

vor 4 Wochen


Oberkochen, Baden-Württemberg, Deutschland ZEISS Group Vollzeit

Role Overview

  • Address customer inquiries related to complaints, service issues, and feedback concerning ZEISS Group products.
  • Identify and implement technical or organizational solutions, or facilitate the solution process.
  • Assist in the management of complaints and service-related decisions.
  • Generate technical approvals and negotiate cost-sharing agreements.
  • Plan and supervise subsequent actions (e.g., root cause analysis, 8D methodology) in collaboration with internal expert teams.
  • Organize and maintain regular communication with clients.
  • Enhance and refine processes and methodologies for effective Complaint Management.
  • Compile internal reports pertaining to Complaint Management activities.
  • Oversee and manage departmental documentation and its structure.

Candidate Profile

  • Bachelor's degree in Engineering or Business Engineering.
  • Several years of relevant professional experience.
  • Proven experience in customer communication.
  • Proficient in MS Office applications, particularly Excel, Teams, and SharePoint.
  • Technical expertise and experience within the semiconductor sector.
  • Fluent in English, both written and spoken.
  • Strong communication and negotiation skills with a determination to achieve results.


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