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Complaint Resolution Officer

vor 3 Monaten

Oberkochen, Baden-Württemberg, Deutschland ZEISS Group Vollzeit

Your Role

  • Address customer inquiries, including complaints, service requests, and feedback related to ZEISS Group products.
  • Identify and implement technical or organizational solutions, or facilitate the resolution process.
  • Assist in the management of complaints and service-related decisions.
  • Generate technical approvals and negotiate cost-sharing agreements.
  • Plan and supervise subsequent actions, such as root cause analysis and 8D methodology, in collaboration with internal expert teams.
  • Organize and lead regular communications with clients.
  • Enhance and refine processes and methodologies for effective Complaint Management.
  • Compile internal reports regarding Complaint Management activities.
  • Oversee and maintain departmental documentation and its organizational structure.

Your Profile

  • Bachelor's degree in Engineering or Business Engineering.
  • Multiple years of relevant professional experience.
  • Proven experience in customer communication.
  • Proficient in MS Office applications, particularly Excel, Teams, and SharePoint.
  • Technical expertise and experience within the semiconductor sector.
  • Fluent in English, both written and spoken.
  • Strong communication and negotiation skills, with a determined approach to customer interactions.