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Product Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Delivery Hero Vollzeit
Be a Hero for Our Customers

We're on a mission to deliver amazing experiences, and we need your help As a Product Support Specialist, you'll be part of our Global Logistics Team, working closely with engineers and product managers to shape our global logistics products.

Your Key Responsibilities:
  • Investigate and resolve bug reports, queries, and feature requests to ensure our customers receive top-notch support.
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions that drive user satisfaction.
  • Develop and implement strategies to enhance the user experience, leveraging data-driven insights and feedback.
  • Contribute to process improvements and innovation across Product Support and Product Operations.
  • Provide exceptional customer service, thinking like a product user and prioritizing their needs.
What We're Looking For:
  • Strong problem-solving skills, with experience in agile software development and related tools.
  • Excellent communication and teamwork skills, with the ability to connect people and teams to our company vision.
  • A proactive mentality, a curious mindset, and a desire to make a meaningful impact.
  • Ability to work with databases and monitoring tools to create meaningful insights.
What We Offer:
  • A dynamic and inclusive work environment that values diversity and promotes growth.
  • A comprehensive benefits package, including health insurance, retirement plan, and education assistance.
  • Opportunities for professional development and career advancement.
  • A hybrid working model, with flexible remote work options and regular face-to-face collaboration.

We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you