Director of Service Operations

vor 3 Wochen


Berlin, Berlin, Deutschland Televic Vollzeit

Are you passionate about the rail and public transportation sector?

Do you seek a strategic role focused on After Sales and Services?

Are you excited to join a growing organization with a global perspective?

As the Director of Service Operations, you will:

  • Take full ownership of the services division, managing and optimizing key performance indicators related to After Sales services, including order and bid pipelines, revenue, EBIT, ROI, and cash flow.
  • Drive the development of our service base business, including repair centers and obsolescence management, while innovating and scaling new service offerings.
  • Lead the creation and execution of the comprehensive After Sales Services business plan.
  • Collaborate with Sales & Marketing to strategize market entry and maintain relationships with key clients, ensuring seamless service delivery through interdepartmental cooperation.
  • Exemplify leadership by motivating and empowering your teams, fostering their professional growth.
  • Report directly to the General Manager and work closely with departments such as Engineering, Product Management, Operations, and Sales.

Key qualifications we are looking for:

  • Strong business acumen with a focus on business development in a high-tech B2B environment.
  • Proven experience in leading and inspiring diverse teams.
  • Ability to balance long-term strategic vision with immediate operational efficiency.
  • Technologically adept with a solid understanding of financial metrics.
  • A relevant university degree and/or MBA.
  • Familiarity with IoT and SaaS, and/or knowledge of rail operations is advantageous.
  • Proficiency in English and German, or a willingness to learn quickly.

Our ideal candidate:

  • Is an effective communicator, setting clear and concise expectations.
  • Possesses an analytical mindset, capable of simplifying complex scenarios into actionable strategies for all stakeholders.
  • Is open to travel up to 20% of the time.
  • Embodies a straightforward approach and acts as an inspiring change agent with a strong drive for success.

What we offer:

  • The chance to impact a growing business with international reach.
  • A competitive salary complemented by our Televic Bonus Plan and legal benefits.
  • Opportunities to work on cutting-edge projects in a sustainable market.
  • A collaborative environment that fosters innovation and teamwork.
  • The ability to deliver high-quality services, reflecting our core values.
  • A stimulating work culture that recognizes your unique talents and supports your professional development.

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