Director of Service Operations
vor 3 Wochen
Are you passionate about the rail and public transportation sector?
Do you seek a strategic role focused on After Sales and Services?
Are you excited to join a growing organization with a global perspective?
As the Director of Service Operations, you will:
- Take full ownership of the services division, managing and optimizing key performance indicators related to After Sales services, including order and bid pipelines, revenue, EBIT, ROI, and cash flow.
- Drive the development of our service base business, including repair centers and obsolescence management, while innovating and scaling new service offerings.
- Lead the creation and execution of the comprehensive After Sales Services business plan.
- Collaborate with Sales & Marketing to strategize market entry and maintain relationships with key clients, ensuring seamless service delivery through interdepartmental cooperation.
- Exemplify leadership by motivating and empowering your teams, fostering their professional growth.
- Report directly to the General Manager and work closely with departments such as Engineering, Product Management, Operations, and Sales.
Key qualifications we are looking for:
- Strong business acumen with a focus on business development in a high-tech B2B environment.
- Proven experience in leading and inspiring diverse teams.
- Ability to balance long-term strategic vision with immediate operational efficiency.
- Technologically adept with a solid understanding of financial metrics.
- A relevant university degree and/or MBA.
- Familiarity with IoT and SaaS, and/or knowledge of rail operations is advantageous.
- Proficiency in English and German, or a willingness to learn quickly.
Our ideal candidate:
- Is an effective communicator, setting clear and concise expectations.
- Possesses an analytical mindset, capable of simplifying complex scenarios into actionable strategies for all stakeholders.
- Is open to travel up to 20% of the time.
- Embodies a straightforward approach and acts as an inspiring change agent with a strong drive for success.
What we offer:
- The chance to impact a growing business with international reach.
- A competitive salary complemented by our Televic Bonus Plan and legal benefits.
- Opportunities to work on cutting-edge projects in a sustainable market.
- A collaborative environment that fosters innovation and teamwork.
- The ability to deliver high-quality services, reflecting our core values.
- A stimulating work culture that recognizes your unique talents and supports your professional development.
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