Technical Support Expert
vor 1 Woche
TalenTailors is seeking a highly skilled Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities- User Support: Deliver prompt and effective technical assistance to end-users, ensuring timely resolution of IT-related issues.
- Troubleshooting: Identify and resolve hardware, software, and network problems, escalating complex concerns to relevant teams when necessary.
- Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate documentation of all incidents and resolutions.
- Password and Access Management: Assist with password resets, account creations, and access provisioning and deprovisioning in line with company policies.
- Software Installation and Updates: Install, configure, and update software applications, ensuring compatibility and compliance with licensing agreements.
- Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
- Remote Support: Extend remote assistance to off-site or remote employees, guiding them through technical issues or conducting remote troubleshooting when feasible.
- Knowledge Base: Contribute to the development and upkeep of a knowledge base, crafting documentation and FAQs to assist end-users in resolving common problems.
- Training: Assist in training employees on fundamental IT procedures and best practices.
- Compliance: Ensure that all support activities conform to company policies, security standards, and regulatory requirements.
- TECHNOLOGY: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, PowerPoint, and Visio.
- Strong knowledge of computer hardware, operating systems (Windows), and software applications.
- Familiarity with network protocols and troubleshooting network connectivity issues.
- KNOWLEDGE: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the English language.
- Understanding the structure, content, meaning, spelling, rules of composition, and grammar of the German language (preferred).
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
- Knowledge of the practical application of engineering science and technology, including applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- SKILLS: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active listening, which involves giving full attention to what others are saying, understanding the points being made, asking appropriate questions, and not interrupting at inappropriate times.
- Understanding written sentences and paragraphs in work-related documents.
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- ABILITIES: The ability to apply general rules to specific problems to produce logical answers.
- The ability to combine pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to communicate information and ideas effectively in spoken form.
- The ability to recognize when something is wrong or likely to go wrong, without necessarily solving the problem.
- Opportunity to work with cutting-edge technologies.
- Flexible work model with a mix of on-site and remote work.
- Competitive salary package (60K€-70K€).
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